KONTXT Privacy Policy

KONTXT Privacy Policy

Last modified: April 15, 2021

Welcome to the KONTXT Privacy Policy (“Policy”). This Policy describes the ways in which RealNetworks, Inc. (“Real”) collects and uses personal information from customers of the KONTXT software solution and the KONTXT website (collectively “Services”).

Please note:  KONTXT is provided to, and intended for use by, enterprise customers. If an organization using KONTXT collects personal information about individuals that information is subject to that organization’s policies. If Real processes such data, it is because our customer (the organization that uses KONTXT) has enabled cloud hosting and our processing is at the direction and on behalf of our customer. If you have questions about the processing of personal information collected through KONTXT, or if you wish to exercise rights under the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), or similar privacy law, you should direct inquiries to that organization. Real is not responsible for the privacy or security practices of our customers, which may differ from ours.

If you are a KONTXT customer or a user of the KONTXT website, and have any questions about our policies and practices, we encourage you to contact us via the contact information provided at the end of this Policy.

Information We Collect About You.

We collect information that is necessary to provide and improve our Services, to communicate with you, to conduct our operations effectively, and to support customer relations. Information collected may include:

  • Your contact information. This may include information you provide to us when you register for Services, such as: your name, username, and contact details—including your email address, mailing address, telephone number and information about the institution you represent.
  • Information concerning your use of Services. This information may relate to your activities on our KONTXT website, including pages visited.
  • Information about your hardware. This information may include your unique device ID (persistent/ non-persistent, MAC or IMEI), hardware, software, platform, and Internet Protocol (IP) address.

How We Use Your Personal Information.

We use information to provide you with our Services, as well as to enable our operations. Such uses might include:

  • Verifying your access rights;
  • Determining whether your device meets our minimum system requirements;
  • Enabling compatibility and interoperability;
  • Initiating automatic updates to downloaded Services;
  • Providing language and location customization;
  • Developing aggregated statistics that help us better understand how our Services are used and how to market them;
  • Improving our Services, such as fixing problems and continually improving the performance of features you may use; and
  • Communicating with you, such as sending you messages concerning your account and customer service issues; asking you to participate in surveys; and delivering news, updates,  promotions, and special offers.

When and How We Share Personal Information with Third Parties.

We will not share your personal information with third parties without your consent, except as necessary for the purposes set forth in this Policy. In order to effectively operate our services and also provide optimal customer experience we share personal information with the following partners.

Service providers:

We may disclose personal information about our customers to our service providers in order for them to provide specific services to us. For example, we share personal information with third-party data center service providers such as AWS for secure storage. Our service providers are bound to keep all personal information they process confidential.

Analytics Providers:

We use third-party analytics providers such as Google Analytics to help us compile aggregated statistics about the operation and effectiveness of our websites. Analytics providers set or read their own cookies or other identifiers on your device, through which they can collect information about your use of our websites and those of other companies.  You can learn more about Google Analytics, including how to opt-out, by visiting Google’s Privacy & Terms for Partners.

Third-Party Partners

In some cases, access to certain products and services may require the provision of personal information to a third party. In such cases, this will be stated during the registration process, in the terms of use, through the distribution process, or in a similar manner. The third party’s use of such information is governed by that party’s privacy policy. Please visit the privacy policy of the third party to make sure you understand how they use the personal information you provide to them. If you do not wish for such transfer to take place, you should not register for the applicable product or service.

In addition, KONTXT websites may link to third-party websites or services.  Certain products also allow the addition of third-party plug-ins.  This Privacy Policy does not apply to any such third-party websites, services, or plug-ins.

We may transfer personal information in connection with a sale, merger, transfer, exchange or other disposition (whether of assets, stock or otherwise) of all or a portion of a business of Real and/or its subsidiaries.

We may also disclose your personal information, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law; (b) comply with the order of a competent judicial authority in any jurisdiction; or (c) comply with legal process served on Real.

Use of Cookies.

Please see our Cookies Policy for more information about how KONTXT and our business partners use cookies and similar technologies, and how You may change your cookies settings.

If you search for specific content on the KONTXT website, the search terms may be embedded in the “search string” that appears in the URL display window of your web browser. Certain advertising services or third-party content providers may associate these search strings with cookies they set or retrieve from our pages.


How to Access, Update and Delete Your Personal Information.

We strive to give you autonomy over your personal information. To access, update or delete your personal information please contact us via our contact form.

Please, also refer to the “Contact us on Privacy” section for additional ways of contacting us.

We will also delete your personal information when you delete your account or three years from your last interaction with our Services, whichever occurs first.

EU-U.S. and Swiss-U.S. Privacy Shield.

We comply with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from the European Union, the United Kingdom, and Switzerland, and have certified that it adheres to the Privacy Shield Principles. Our subsidiaries included in our Privacy Shield certification also adhere to the Privacy Shield Principles. If there is any conflict between this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

In some cases, we may remain liable if a third party processes personal data on our behalf in a manner inconsistent with the Privacy Shield Principles. To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov.

If you have a question or complaint related to our participation in the Privacy Shield, we encourage you to contact us via our contact information below. For any complaints related to the Privacy Shield frameworks that cannot be resolved with us directly, you may seek resolution of your complaint by contacting the International Centre for Dispute Resolution, the international division of the American Arbitration Association (ICDR-AAA). As further explained in the Privacy Shield Principles, binding arbitration is available to address residual complaints not resolved by other means. We are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).

Changes to Our Privacy Policy.

We revise this Policy as needed to keep it up to date with Services. When we do, we will update the date at the top of this Policy. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this page. We encourage you to periodically review this page for the latest information on our privacy practices. 

Contact Information.

To ask questions or comment about this Policy and our privacy practices, contact us at:

Privacy Policy Group
RealNetworks, Inc.
1501 First Avenue South, Suite 600
Seattle, WA 98134

You can also contact us via our contact form